GENERAL INFORMATION

The Premises
Our postal address is:
Leyburn Medical Practice,
Leyburn Health Centre,
Brentwood,
Leyburn,
North Yorkshire DL8 5EP.

The premises are purpose built and were opened in Spring 2004.  The Community Nurses and the Mental Health Team are housed in one wing of the building and retain their own separate telephone number.  There is disabled access to all parts of the building.

Our local Primary Care Trust is the North Yorkshire and York PCT. We are part of the PCT’s Hambleton and Richmondshire locality which is based at Station Road Business Park, Station Road, Thirsk, North Yorkshire, YO7 1PZ.  Their telephone number is 01845 573800.

Dispensing of Medicines 
This is a dispensing practice, and if you live more than a mile out of town you can obtain your medicines from the surgery or direct from the doctor if he visits you. We also offer a delivery service to infirm patients in outlying villages. Patients who live in Leyburn may not their prescriptions dispensed at the Practice, but they may arrange with the chemist in Leyburn to have him collect their prescription from the surgery and dispense it at his shop.

Repeat Prescriptions 
You may order repeat prescriptions by either telephoning on 624940 or calling in to the surgery. There is also a prescriptions box in the entrance hall for you to drop off written requests to save queuing.  Patients are also encouraged to order repeat prescriptions through our website whenever possible (leyburnmedicalpractice.co.uk).

We operate a voicemail system for the Dispensary, so if we are unable to answer the telephone, you can use this to leave us your repeat prescription request or query if you have one. Please bear in mind that we need two working days’ notice for repeat prescriptions to be certain that we have the item in stock etc.  However if you need something urgently, we will try to help you.

Every so often you will be asked to complete a form regarding your repeat medications so that we can assess whether they need to be reviewed.

Clinics 
At the surgery we offer family planning, non scalpel vasectomies, cervical screening, acupuncture, travel immunisations, minor surgery, COPD, asthma, hypertension, diabetes and heart disease monitoring, smoking cessation and weight loss advice.  Most of these services are available during normal surgery time, though sometimes you may be invited to a specific clinic.  Patients aged 16-74 may request a routine health check every 3 years.  Patients aged 75 or over may request an annual routine health check.

Travel Clinic  This is a weekly nurse led travel clinic for anyone requiring travel health advice. The Clinic takes place on a Tuesday afternoon.

Maternity Clinic  This is run by the midwife on a Tuesday afternoon once pregnancy has been established by the doctor in a normal surgery.

Baby Clinic  This is held by the Health Visitor on Wednesday mornings, and appointments for immunisations and health checks are sent out automatically.

Other Matters   

Sick Notes 
You do not need a sick note for the first seven days of illness, and we cannot provide a sick note free of charge for that time.  You can sign yourself off during that period using a self certification form obtainable from your employer.  If you need a sick note for a more extended period of illness, you will need to make an appointment to see a doctor.

Non NHS Services  
Certain services we provide, such as HGV and sporting medicals, and insurance claim forms, are not covered by the NHS, and we have to make a charge for them.  You should enquire about charges when you make the request.

Complaints  
We try to give you the best possible care and attention.  However if you feel unhappy about something, please ask to see the Practice Manager, who will try to sort things out.  If we are unable to sort things out at local level, we will be able to inform you on how to take things further if you so wish.

Your Medical Records
All our medical records are now kept on computer, however you may rest assured that the information remains confidential under the terms of the Data Protection Act and accepted medical ethics.  Your records are the property of the NHS and information from them will only be passed on to outside agencies with your express written permission.  If you require to see your medical records, you may do this in the presence of a doctor, who may need to explain the terminology to you, and so you will need to make a special appointment for this.

Chaperone Policy
Leyburn Medical Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
 
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a clinically trained member of staff.
 
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
 
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
 
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please ask at Reception or contact the Practice Manager.